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We are always looking for great people to join our growing team. Right now we need someone to fill this exciting role!

CUSTOMER SERVICE AND HIRE FLEET PROGRAM OFFICER

New, Long-Term Career Opportunity

Could this be the dream job you have been looking for?

Do you have a passion for helping people? Do you love working in a friendly team environment? Are you a self-starter? Are you looking for a career change?

The Hire Fleet Program Officer is an expanded role created due to recent growth in Power Mobility’s power wheelchair hire fleet program. Power Mobility is looking for a friendly, hardworking and motivated individual to oversee, coordinate, help grow and systemise this program.

About Power Mobility

Power Mobility is a family-owned and operated business with over 40 years’ experience providing assistive technology and mobility solutions. It is a NDIS Registered Service Provider. Based in Geebung, Brisbane, Power Mobility is a leader in supplying assistive technology products and services. It supplies its products and services to customers located in the greater Brisbane area, plus Ipswich, Toowoomba (and as far west as Roma), to the Gold Coast, and to the north of Brisbane (from the Sunshine Coast, right up to Rockhampton).

Power Mobility only supplies the highest quality power wheelchair products (and other mobility aids) sourced from leading manufacturers such as Pride Mobility, Quantum, Magic Mobility, Sunrise Medical and Ottobock. Power Mobility also offers product support including convenient mobile service and repairs. At Power Mobility, we pride ourselves on excellent, personalised service, tailored to improve our customers’ mobility and quality of life. For more information about Power Mobility, please go to www.powermobility.com.au.

The right candidate must:

• Be experienced in financial administration and data management including preparing and processing quotes, invoices, purchase orders and managing debtors.
• Be experienced with using CRM systems and Xero
• Have experience in dealing with customers and customer service generally
• Be experienced in inventory management and stock control (including the use of barcode technology)
• Have good attention to detail, and experience in setting up and implementing business policies, processes and procedures
• Be a self-starter, a team player and have a friendly, approachable personality
• Be able to work autonomously and be well-organised
• Be an Australian citizen or resident
• Have an open Australian drivers’ licence
• Be people focused, patient and empathetic
• Have excellent phone skills, computer capabilities and communication skills
• Have some reasonable mechanical skills and be handy with/like to use tools

The following attributes are preferable, but not essential:

• Product knowledge and experience relating to assistive technology products – in particular, power wheelchairs
• Experience working in the disability sector
• Fork lift licence

Responsibilities

• Manage the day-to-day operations of the power wheelchair hire fleet program including inventory management, data processing, information management (via our Hire Fleet Management System) and the financial administration of the program (including but not limited to) preparing and processing quotes, invoices, purchase orders and payments by customers/funding bodies)
• Set up, delivery and collection of power wheelchairs
• Ensure power wheelchairs in hire fleet are clean, well maintained, and serviced regularly by our in-house service team
• Develop and implement industry best policies, processes and procedures to ensure the efficient and profitable operations of our power wheelchair hire fleet program
• Manage customer relationships including the end user, therapists and other clinical consultants so far as it relates to our power wheelchair hire program
• Assist marketing to promote the program

Benefits

• Competitive package including an attractive bonus scheme, laptop, tablet and mobile phone
• Family-like team where all birthdays and accomplishments are celebrated
• A great, long term career opportunity, with the potential to grow this business unit within the overall company.

Think you’re perfect for this job?

We’d love to hear from you! Please send your CV along with a cover letter outlining why you think you’d be perfect for the position to [email protected]. Applications without a cover letter will not be considered.

Alternatively, you can click the link below to apply via Seek.